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WhatsInfinityInstall app

Shopify app · Official WhatsApp Business Platform

Every Shopify order, told on WhatsApp the moment it happens.

Order confirmations, COD checks, shipping, delivery tracking, refunds and cart reminders — sent automatically from your own WhatsApp Business number, with templates Meta has approved.

Custom domain or *.myshopify.com — we resolve it for Shopify OAuth. You’ll approve read-only access. Already installed? Open WhatsInfinity from your Shopify admin.

  • Read-only store access
  • Meta-approved templates
  • Opt-in for cart reminders
  1. Order placedShopify event
  2. ShippedShopify event
  3. Out for deliveryShopify event
  4. DeliveredShopify event

What is WhatsInfinity for Shopify?

WhatsInfinity for Shopify is a Shopify app that sends automatic WhatsApp messages for order, shipping, delivery, refund and abandoned-cart events from your own WhatsApp Business number. It uses Meta’s official Cloud API and Meta-approved templates, asks only for read access to orders, customers and fulfillments, and is included on WhatsInfinity Growth, Booster and Enterprise plans.

Events covered
15 Shopify events
Sends from
Your own WhatsApp Business number
Store access
Read-only: orders, customers, fulfillments
Setup
About 5 minutes, then Meta template review
Message types
Utility (orders) · Marketing (cart, opt-in only)
Built by
Jaimik.com, Surat, India

15 moments your customers actually wait for

Pick an event to read the exact message your customer receives. Every one carries a button that opens their order on your own store.

Placed, paid, changed, cancelled, refunded

Real wording from the template pack. You can swap in any approved template of your own.

Automatic, but never out of your hands

  • Switch each event on or off. Start with confirmations and shipping; add delivery tracking when you’re ready.
  • Add a delay. Give your team a window to fix an order before the customer hears about it.
  • Hand off to a chatbot flow. When a customer replies, route them into any WhatsInfinity flow or your shared inbox.
  • Nothing sends unapproved. Events without a Meta-approved template are skipped and logged — never sent half-ready.
Notifications 3 live
  • Order placedshopify_order_confirmation_v20 min
  • COD ordershopify_cod_order_confirmation_v20 min
  • Order shippedshopify_order_shipped_update_v215 min
  • Cart abandonedshopify_cart_reminder_v2+ 45 min

Try the switches — this is how the dashboard works.

Live in three steps

No code, no theme edits for order updates. The storefront opt-in block is only needed for cart reminders.

  1. Install the app

    Add WhatsInfinity to your Shopify store and approve read-only access to orders, customers and fulfillments.

    1 minute

  2. Paste your link code

    In your WhatsInfinity dashboard open Integrations → Shopify, generate a one-time code (valid 15 minutes) and paste it in the app.

    1 minute

  3. Submit templates and go live

    Review the ready-made template pack and send it to Meta in one click. Each event starts sending as soon as Meta approves its template.

    Meta review

Built to be trusted with your customers

Your customer list is your business. The app asks for the least access it can work with, and says exactly what each permission is for.

What the app can read

  • read_ordersKnow when an order is placed, paid, edited, cancelled or refunded.
  • read_customersGreet the customer by name and reach the phone number they entered at checkout.
  • read_fulfillmentsPass carrier tracking and delivery status on to the customer.

What it can never do

  • Edit products, prices or inventory
  • Change, create or cancel orders
  • Modify customer records
  • Message shoppers who did not opt in to marketing

  • Official WhatsApp Business Platform

    Messages go through Meta’s Cloud API from the number you connect — no unofficial gateways, no shared numbers.

  • Signed, verified traffic

    Shopify webhooks and storefront opt-ins are HMAC-verified, and the app talks to WhatsInfinity over a signed channel.

  • Shopify privacy webhooks

    Customer data requests, customer redaction and shop redaction requests are received and processed.

  • Consent built in

    Cart reminders are Marketing messages and only reach shoppers who ticked the WhatsApp opt-in on your storefront.

WhatsInfinity is built and supported by Jaimik.com in Surat, Gujarat — a WhatsApp Business API platform for businesses and agencies in India. Questions before you install? Write to support@whatsinfinity.com and a person on the team will reply.

Why order updates belong on WhatsApp

Email lands in Promotions. SMS can’t carry a button or a reply. WhatsApp is where your customers already talk to you.

Order update channels compared: email, SMS and WhatsApp via WhatsInfinity
CapabilityEmailSMSWhatsApp via WhatsInfinity
Tap-to-track / view-order buttonLink in bodyPlain linkNative button
Customer can reply in the same threadRarely readUsually notYes — lands in your shared inbox
Shows your business name and logoYesSender ID onlyYes
Wording reviewed before it sendsNoDLT templateMeta-approved template

Questions merchants ask

Something else? support@whatsinfinity.com

What is WhatsInfinity for Shopify?

WhatsInfinity for Shopify is a Shopify app that sends automatic WhatsApp messages to your customers for order, shipping, delivery, refund and abandoned-cart events. It uses the official WhatsApp Business Platform (Meta Cloud API) and ready-made templates that Meta reviews before anything is sent.

Which Shopify events can send a WhatsApp message?

15 events: order placed, COD order, order paid, order updated, order cancelled, refund issued, order shipped, partially shipped, in transit, out for delivery, delivered, delivery attempted, delivery delayed, ready for pickup, and cart abandoned. Each one can be switched on or off individually.

Do I need a WhatsApp Business API account?

Yes. Messages are sent from the WhatsApp Business number you connect inside your WhatsInfinity account. If you don’t have one yet, WhatsInfinity walks you through connecting a number with Meta’s embedded signup.

Does it support cash-on-delivery (COD) orders?

Yes. COD orders are detected from the payment gateway on the order and get their own confirmation message that states the amount payable on delivery.

How does abandoned-cart recovery on WhatsApp work?

Shoppers who tick the WhatsApp opt-in on your storefront and leave checkout unfinished get one reminder after about 45 minutes, with a button that opens their saved checkout. Shoppers who did not opt in are never messaged.

Is my store data safe?

The app only requests read access to orders, customers and fulfillments. It never edits products, orders or customers. Webhooks are HMAC-verified and Shopify’s mandatory privacy webhooks (customer data request, customer redact, shop redact) are handled.

Can I change the wording or send my own templates?

Yes. The template pack gives you professional defaults, but you can map any approved template in your WhatsInfinity account to any event, add a delay, or hand the conversation to a WhatsInfinity chatbot flow.

Can I connect more than one Shopify store?

One Shopify store per WhatsInfinity account. If you switch stores, you get an alert and the existing templates are updated in place instead of being duplicated.

Which WhatsInfinity plans include the Shopify connector?

The Shopify connector is included on the Growth, Booster and Enterprise plans. WhatsApp conversation charges are billed by Meta as per their published rates.

Your next order could be the first one on WhatsApp.

Install the app, paste your link code, and submit the template pack.

Install on ShopifyCreate a WhatsInfinity account